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Just in:  Watch for our forthcoming book:   Shared Service:  Design and Deployment, Gower Publications.  The first book published on how to design, implement, and operate a shared service - devoted to overcoming the unique challenges associated with building and running a shared service - whether your shared service is for a single function, the new breed of multi-function shared service (for example: finance, procurement, and HR) or multi-national, European or Global
Shared Service: Design and Deployment By Steve Hodgson and Katherine Lachance
Conferences By Steve Hodgson IQPC: Shared Services for the Public Sector 2006 The Gershon Review and the fast approaching comprehensive spending review are both drivers for the use of a Shared Services operation for corporate support functions and front line service delivery in the Public Sector. The Shared Service leaders who deliver Shared Services and its significant results have a specialised skill set. What do they know? Deploying Shared Services in Govt Ops Accenture - Deploying Shared Services in Government Operations By Katherine Lachance IQPC: Six Sigma for Shared Services Today’s successful Shared Services utilise Six Sigma to enable cost reductions and increase levels of customer satisfaction. But why do some Six Sigma programmes deliver tremendous cost and service improvements, while others fail to even survive their first year? IQPC: Shared Services for the Public Sector 2006 So, the doors to your Shared Service are now open and you’re faced with moving from design into the reality of operation. What next? Creating your Shared Service Centre isn’t your ultimate destination, but merely the beginning of your journey. Today’s HR Shared Service leaders must have the ability to deliver immediate, high quality performance at the outset and continuously improve performance moving forward. IQPC: Business Process Management for Telecoms So, you've defined your measures and now have great information on performance in your business or your function, but the data by itself isn't getting the reaction you thought it would. You now know where improvements need to happen, but for some reason people aren't rushing to make things better or create the results we expect from our business process measurement / management systemsNews_files/P3-DeployingSSinGovtOps-HMPS.pptshapeimage_4_link_0
 
Steve Hodgson and Katherine Lachance of Aptus Improvement Services are recognised shared service industry experts.  Check out the recent news features, conferences, and publications:
Not ready for prime-time outsourcing but still want to wring some efficiencies from your organization? Why not consider the virtues of shared services. After all, many other European employers are doing it already.  Steve Hodgson discusses...
The Prison Service Shared Service Centre in Newport, Wales, is now open and ready for business. More than 170 staff are now in post ready to support Prison establishments in England and Wales.
Shared services centres are becoming more popular, with the Prison Service showing the way. By 2008, it aims to save £32m a year by moving its administrators to Newport
Much has been written about deploying Six Sigma in manufacturing and, more recently, in transactional services.  There is comparatively little written to date on deploying Six Sigma effectively in HR.  Six Sigma with its statistical orientation and HR with its people orientation – Katherine Lachance explores how these very disparate focuses work together?
 http://www.hroeurope.com/Magazine.asp?y=2006&m=3http://www.hroeurope.com/Magazine.asp?artID=1294shapeimage_7_link_0
The head of the Prison Service’s shared services team has indicated that Whitehall departments could soon outsource responsibility for back-office functions to his unit.
A family, a good career and a flexible working life. Can you have it all? Some women seem to think so, and growing numbers are finding a way of making it a reality by working as interim managers.