How to Create and Operate a World Class Shared Service
 
Do you need to get your shared service project approved?
 
Are you implementing a shared service?  
 
Are you delivering World Class levels of Service?
 
Little information is available on how to design, structure and implement a shared service, and there is very little insight on how to successfully operate one.  How, for example, to consistently provide a high quality service, meet the ever-increasing demands of the organisation, and, most importantly, how to deliver an increasing return on your shared service investment
 
“Seven years shared service experience in seven days”
 
This Masterclass combines leading-edge thinking and practitioners’ insights into a step-by-step programme providing the knowledge to successfully build and deploy a shared service.  Attendees learn the critical elements for delivering and operating a  shared service effectively:
 
  1. •  Designing the shared service
  2. •  Calculating the right staffing levels
  3. •  Building new, more efficient processes
  4. •  Shaping the new organisation
  5. •  The components of a strong business case
  
   Key delivery streams for a shared service implementation and the delivery elements within each:
  1. •   Programme management and governance
  2. •   Successful techniques for creating buy-in and stakeholder engagement
  3. •   Critical components which ensure a successful implementation
  4. •   Operating the public sector shared service
  5. •   Get ‘operational grip’ both within the shared service and also within the supply base
  6. •   Building and managing an effective two-way relationship with customers
  7. •   Creating continuously improving levels of service and customer satisfaction
  8. •   Delivering the shared service implementation project and a year-on-year improvement
 
Join shared service industry experts Steve Hodgson and Katherine Lachance as they share expertise and detailed ‘how-to’s’ in a masterclass programme - not available elsewhere in the market today.  They cover all of the shared service implementation and operation challenges:
 
  1. •   How to build a business case – that gets funded
  2. •   How to ensure that all of critical areas of shared service deployment are covered, avoiding common gaps which lead to slow or failing implementations
  3. •   How to build a strong deployment team – who will deliver the project
  4. •   How to develop a shared service performance management system – ensuring smooth operations and rigourous performance control
  5. •   How to streamline existing processes and build a continuous improvement capability – delivering the project, its expected returns, and performance improvements year-on-year
 
The content of this programme is in a masterclass or leadership training format, and never in a format focusing on the unique challenges of Shared Service implementation and operation.  This session of the Shared Service Masterclass is inclusive (hotel and meals are included) and has limited seating.  Detailed information on the programme, its content, and registration are contained in the PDF’s below.  Register early to ensure your place.
 
 
 
Master Class Brochures PrivateSectorMasterClass.pdf PublicSectorMasterClass.pdfMaster Class_files/PrivateSectorMasterClass-2.pdfMaster Class_files/PublicSectorMasterClass.pdfshapeimage_2_link_0shapeimage_2_link_1