About Us
Shared Service Implementation, Operation and Improvement
That’s what we do!
Building a shared service? Need to implement or improve the performance of one? Might want to bring in the shared service experts - those who focus exclusively on shared service design, implementation, and operation. We provide a complete, integrated approach to Shared Services from strategic development, business case development, process improvement, systems deployment to operational management - we build, operate, and ‘fix’ shared services. Delivering a ‘first’ such as BAE SYSTEMS HR shared service, the ‘largest’ with Royal Mail’s shared service for its 200,000 employees, ‘best in class’ leading shared services at MBDA, and the ‘most complex’ at Her Majesty’s Prison Service - providing a depth of shared service expertise second to none.
Steve Hodgson
Steve Hodgson is currently leading the Transformation of Her Majesty’s Prison Service Finance, Procurement, and HR Functions. He brings highly developed, practical experience of delivering radical transformations through an in house or outsourcing arrangement.
This experience, coupled with a high energy, rigorous, pragmatic and tenacious approach to implementation, have enabled him to deliver £10's millions of added value from the back office functions of the UK's largest businesses.
Katherine Lachance
Katherine Lachance is SVP at Aptus Improvement Services, where she helps shared services radically improve operations and deliver world-class levels of service.
Working with premier UK organisations, she provides expertise in shared service performance management, continuous improvement (Six Sigma), building new shared services and repairing existing shared services.
She has developed the capability in others to deliver close to £100m in cost reductions and service improvements.
HMPS
Delivering the first multi-functional (Finance, Procurement, and HR) shared service in the Public Sector, and a £40 million cost reduction. Already touted as a world class example of the shared service delivery model and held up as an example of excellence (HRO Europe, Public Finance, The Guardian)
Royal Mail
Implementation of the HR Shared Service
Result £50 million p.a. cost reduction
3000 FTEs to 1700, while delivering 7 successive quarters of increasing customer satisfaction
Clifford Chance
Interim management for rapid shared service improvement – defining the appropriate structure, improving operational control, and building the capability to deliver processes, programmes, and projects more effectively
MBDA
Implementation of a Shared Service / Human Capital Measurement System (creating the ability to target areas for improvement and to demonstrate the value delivered by the HR function) and a Continuous Improvement programme (creating the capability to deliver improved performance year-on-year)
BAE Systems
Implementation of the outsourced HR shared service, the largest of its kind at the time, resulting in a £30 million p.a. cost reduction
